POLICY
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| This privacy policy sets out how “Kahuha” uses and protects any information that you give “Kahuha” when you use this website. “Kahuha” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. “Kahuha” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3.1.2018. |
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| We may collect the following information: |
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
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What We Do With The Information We Gather |
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| We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: |
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
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| We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. |
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| A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. |
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| We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. |
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| Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. |
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| You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. |
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| Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. |
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Controlling Your Personal Information |
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| You may choose to restrict the collection or use of your personal information in the following ways: |
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| Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. |
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| If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or email us. |
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| We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. |
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| You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to B0121 Blok B Eko Galleria, Jalan Eko Botani 3, Taman Eko Botani, 79100 Iskandar Puteri, Johor. |
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| If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. |
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| What if i want to return items? |
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A. Goods sold on this website are supplied in good faith. However, if you order the wrong item, and are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. And provided they are received by us in good condition (i.e. the same condition when you received the goods), we will credit the cost of the goods in full less the carriage costs incurred in store credits. Carriage cost is 20% of purchase price.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for damaged or faulty goods or errors made by us will not be charged. |
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| *We strongly advise our customers to check and verify product(s) upon delivery. If you discover that goods are damaged, we will replace that goods as soon as we can or full refund amount paid. |
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| Some items/conditions are NOT allowed to return. For items which has obvious sign of use, custom order by customer, goods purchase from other Sellers, original genuine product etc. |
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| The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will NOT be any refund. Perfect Distribution Sdn Bhd will NOT be responsible if your shipment is lost during the return transit. |
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| Once we have checked and confirm the goods/products, customer will receive their refund within 1 Month after the confirmation. |
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| Please contact us at admin@kahuha.com or +6012-239 9853 if you have any questions or doubts. |
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Thank you for choosing to shop with us for your furniture needs. We are committed to providing high-quality products and services that exceed your expectations. As part of our commitment, we offer a warranty policy that covers your purchases made on our e-commerce website.
Our warranty policy covers any manufacturing defects or material faults that may occur in the products you purchase from us. In the event that your product has a manufacturing defect or material fault, we will repair or replace the product at no additional cost to you.
Please note that our warranty policy does not cover damage caused by misuse, accidents, or natural wear and tear over time. Additionally, any modifications or alterations made to the product will void the warranty.
To ensure that your rights are preserved under this warranty, it is important to use and care for your furniture appropriately. Please note that this warranty will not apply if your furniture is damaged as a result of using detergents, abrasives, or other harsh cleaning agents.
In addition, this warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents, including but not limited to burns, cuts, scratches, tears, scuffs, watermarks, indentations, or damage caused by pets. Please also note that this warranty does not apply if the product is used outdoors unless specifically stated otherwise.
The warranty does not cover items marked as "AS-IS" or any form of display items at the time of purchase, nor does it cover items not purchased directly from Kahuha
Kahuha reserves the right to make final and conclusive decisions on all issues relating to complaints regarding defects, whether of workmanship or materials. Any decision to repair or replace parts shall be at Kahuha’s sole discretion.
Please note that any item repaired or replaced under this limited warranty will be covered for the remainder of the original warranty period only. This warranty covers the cost of material components, replacement parts, labor, and transportation charges for manufacturing defects detected within the warranty period.
For manufacturing defects detected after the warranty period, the cost of material components and replacement parts will be covered by the purchaser, with all labor charges and transportation costs (if any) to be borne by the purchaser.
To submit a claim, simply email your claim to admin@kahuha.com with photos/videos of the defect as well as your order number. |
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| Tables |
Marble and Stone
- 1 year limited warranty for structural integrity and manufacturing defects
- Please note that this warranty does not extend to scratches, marks, chips, or cracks that may result from improper use of the product.
- It is essential to keep in mind that the surface of these natural materials is porous, and any spills or food stains should be promptly wiped off to prevent marks, stains, and cracks from forming.
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| Chairs |
| 1 year limited warranty |
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| Sofas |
Leather
Kindly be informed that our furniture is made of full-grain leather, which naturally features distinctive marks, scars, insect bites, and other characteristics that are inherent to the animal hide and should not be regarded as flaws or defects.
Please note that environmental factors such as exposure to direct sunlight can impact the leather's performance and appearance and are not covered under warranty.
Structural Integrity
3 years warranty to cover the structural integrity and any manufacturing defects of all our sofas and armchairs from the date of purchase. These include frame, suspension and support.
Fabric
Our fabrics are made from natural materials and usually is not water repellent unless otherwise stated, there will be slight variations between batches, and these are natural. |
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| Storage |
| 1 year limited warranty |
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| Bed Frames |
| 1 year limited warranty |
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| Accessories |
| 1 year limited warranty |
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